Customer Service

At LUCYS IN THE SKY, we're committed to providing exceptional customer service. Whether you have questions about your order, sizing, shipping, returns, or anything else, our dedicated support team is here to assist you.

We strive to respond to all inquiries as quickly as possible and appreciate your patience during busy periods.

Customer Support

For the fastest assistance, please contact us via email.

Email:
info@lucysinthesky.com

Customer Support Hours

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

We aim to respond to all emails within 24–48 business hours.

Before Contacting Us

To help us assist you more efficiently, please include the following information in your email whenever applicable:

  • Full Name
  • Order Number
  • Email Address used for your purchase
  • A brief description of your inquiry
  • Photos (if reporting a damaged, incorrect, or defective item)

Providing these details will help us resolve your request more quickly.

Frequently Asked Questions

Many common questions can be answered in our policy pages, including:

  • Shipping Policy
  • Return & Refund Policy
  • Terms of Service
  • Privacy Policy

We recommend reviewing these pages before contacting our support team.

Business Correspondence

LUCYS IN THE SKY

12750 Centralia St, Suite 26
Lakewood, CA 90715
United States

Business Correspondence Only – Not a Return Address

Please do not send returns to the address above. If you need to return an item, please contact our Customer Support Team first to receive the appropriate return instructions.

We're Here to Help

Your satisfaction is our priority. Whether you need assistance before placing an order or support after your purchase, we're always happy to help.

Thank you for choosing LUCYS IN THE SKY. We look forward to assisting you.