Refund policy

At LUCYS IN THE SKY, we want you to love every purchase. If something isn't quite right, we're here to help make the return process simple and straightforward.

Please read our policy carefully before submitting a return request.

Return Eligibility

Eligible merchandise may be returned within 14 days of the delivery date.

To qualify for a return, items must:

  • Be in brand-new, unworn condition
  • Be unwashed and unaltered
  • Be free from makeup, perfume, deodorant, stains, pet hair, or damage
  • Include all original tags attached
  • Be returned in their original packaging whenever possible

Items that do not meet these requirements may be declined and returned to the sender.

Final Sale Items

The following items are Final Sale and cannot be returned or exchanged:

  • Items marked Final Sale
  • Gift Cards
  • Accessories
  • Bodysuits
  • Swimwear
  • Intimates
  • Earrings
  • Personalized products
  • Any item specifically noted as non-returnable

Return Method

Eligible returns are generally issued as Store Credit, allowing you to purchase another size or style whenever you're ready. This follows the store's return model rather than an immediate cash refund for standard fit-related returns.

Store Credit is emailed after your return has been inspected and approved.

How to Start a Return

To begin your return, please contact our Customer Support Team with:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you wish to return
  • Reason for the return

Once approved, we will provide detailed return instructions.

Please do not send items back without authorization.

United States Returns

Customers located in the United States may receive return instructions after contacting our support team.

Please securely package your items before shipping.

International Returns

International customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages shipped without tracking.

Processing Time

Once your return arrives at our facility:

  • Inspection generally takes 5–7 business days
  • Approved Store Credit will be issued shortly afterward via email
  • You will receive a confirmation once processing has been completed

During busy seasons, processing may require additional time.

Damaged, Incorrect or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number
  • Photos of the item
  • Photos of the shipping package
  • A brief description of the issue

After review, we may offer one of the following, depending on the situation:

  • Replacement item
  • Refund to the original payment method
  • Store Credit

Please contact us before returning damaged merchandise.

Exchanges

We do not offer direct exchanges.

If you'd like a different size or style, simply place a new order after your Store Credit has been issued.

Return Shipping Costs

Unless the return is due to our error or a confirmed product defect:

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs where applicable.

Non-Returnable Returns

Returns may be refused if items are:

  • Worn
  • Washed
  • Altered
  • Damaged by the customer
  • Missing original tags
  • Returned outside the eligible return period

If a return is rejected, the merchandise may be shipped back to the customer.

Business Address

LUCYS IN THE SKY

12750 Centralia St, Suite 26
Lakewood, CA 90715
United States

Business Correspondence Only – Not a Return Address

Please do not return merchandise to the address above unless instructed by our Customer Support Team.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: info@lucysinthesky.com

Our Customer Support Team typically responds within 24–48 business hours.