Terms of service

Welcome to LUCYS IN THE SKY.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of our website.

1. Website Use

You agree to use this website only for lawful purposes.

You may not:

  • Violate any applicable laws or regulations.
  • Attempt to interfere with the operation or security of our website.
  • Upload malicious software or harmful code.
  • Use automated tools to scrape or copy website content without permission.
  • Use our products or services for fraudulent purposes.

We reserve the right to suspend or terminate access for any misuse of the website.

2. Product Information

We strive to display our products as accurately as possible.

However, we cannot guarantee that:

  • Colors displayed on different devices will exactly match the actual product.
  • Product descriptions are completely free from typographical errors.
  • All measurements are exact.

Minor differences in color, texture, or appearance do not constitute product defects.

3. Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to:

  • Correct pricing errors
  • Update product prices without prior notice
  • Modify promotions at any time
  • Cancel orders containing incorrect pricing

If an order is affected by a pricing error, we will contact you before processing.

4. Orders

After placing an order, you will receive an order confirmation email.

Receipt of this email does not constitute acceptance of your order.

We reserve the right to:

  • Decline or cancel any order
  • Limit purchase quantities
  • Refuse service where fraudulent or suspicious activity is suspected
  • Cancel duplicate or reseller orders

If payment has already been processed for a cancelled order, an appropriate refund will be issued.

5. Payment

We accept secure online payment methods displayed during checkout.

Orders will not be processed until payment has been successfully authorized.

If a payment is declined, we are unable to reserve inventory until payment is completed successfully.

6. Shipping

Shipping times are estimates only.

Unexpected delays caused by:

  • Weather
  • Customs inspections
  • Carrier delays
  • High order volumes
  • Public holidays

may affect delivery schedules.

Shipping details are available in our Shipping Policy.

7. Returns & Refunds

Returns are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Certain items may be marked as Final Sale and are not eligible for return.

8. Promotions & Discount Codes

Discount codes:

  • Cannot be combined unless expressly stated.
  • Have no cash value.
  • May expire without notice.
  • May exclude selected products.

We reserve the right to cancel promotions at any time.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product photography
  • Graphics
  • Text
  • Videos
  • Icons
  • Website design

is the property of LUCYS IN THE SKY or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. User Content

If you submit reviews, photos, or other content to our website or social media channels, you grant LUCYS IN THE SKY a non-exclusive, royalty-free license to use, reproduce, and display such content for marketing and promotional purposes.

You confirm that any content you submit does not infringe upon the rights of any third party.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, products, or services offered by those external websites.

Accessing third-party websites is entirely at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, LUCYS IN THE SKY shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Website use
  • Product use
  • Shipping delays
  • Service interruptions
  • Technical issues

Our maximum liability shall not exceed the amount paid for the applicable order.

13. Indemnification

You agree to indemnify and hold harmless LUCYS IN THE SKY, its employees, affiliates, officers, and partners from any claims, damages, losses, or expenses arising from:

  • Violation of these Terms
  • Misuse of the website
  • Violation of applicable laws
  • Infringement of third-party rights

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how personal information is collected, stored, and used.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on this website.

Continued use of our website after changes have been posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of California, United States, without regard to conflict of law principles.

17. Contact Information

LUCYS IN THE SKY

Email: info@lucysinthesky.com

Business Correspondence Only

12750 Centralia St, Suite 26
Lakewood, CA 90715
United States

For questions regarding these Terms of Service, please contact our Customer Support Team via email.