Shipping policy

Welcome to LUCYS IN THE SKY.

We are committed to delivering your order as quickly and efficiently as possible. Please review the information below to better understand our shipping process before placing your order.

📦 Order Processing

All orders are processed after payment has been successfully received.

Most orders are prepared within 1–3 business days. Orders are processed Monday through Friday, excluding weekends and public holidays.

If your order contains multiple items with different availability dates, products may be shipped separately to avoid unnecessary delays.

Once your package has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

🚚 Shipping Options

We currently offer the following shipping methods within the United States:

Shipping Method Order Amount Shipping Fee
Standard Shipping $0.00 – $54.99 $10.00
Free Standard Shipping $55.00 and Above FREE
Expedited Shipping $0.00 – $99.99 $18.00
Free Expedited Shipping $100.00 and Above FREE

Shipping charges are automatically calculated during checkout.

⏱ Estimated Delivery Time

After your order has shipped:

  • Standard Shipping: Approximately 5–8 business days
  • Expedited Shipping: Faster delivery depending on the destination and carrier service selected.

Please note that delivery estimates begin after your order has been shipped, not from the date your order is placed. Business days exclude weekends and public holidays.

📍 Tracking Your Order

Once your shipment leaves our warehouse, you'll receive an email containing your tracking number.

Tracking information generally becomes active within 24–48 hours after the carrier receives your package.

If you have not received tracking information after your order has shipped, please contact our Customer Support Team.

✏️ Address Changes & Order Modifications

Please review your shipping information carefully before completing checkout.

If you need to update your shipping address or request an order modification, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may no longer be able to make changes or cancel the order.

🌍 International Shipping

International shipping may be available to selected destinations.

Delivery times vary depending on the destination country and customs procedures.

Please note that customs duties, import taxes, VAT, or other local fees imposed by your country are the responsibility of the recipient. These charges are not included in the purchase price or shipping fee.

⚠️ Shipping Delays

While we work hard to deliver every order on time, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information

We appreciate your patience and understanding should these situations occur.

📦 Lost or Damaged Packages

If your package is lost, arrives damaged, or appears to be missing, please contact us as soon as possible.

To assist us in resolving the issue quickly, please provide:

  • Order Number
  • Photos of the package (if applicable)
  • Photos of the shipping label
  • Photos of the damaged item (if applicable)

Our Customer Support Team will investigate the matter with the shipping carrier and work toward an appropriate resolution.

📍 Business Address

LUCYS IN THE SKY

12750 Centralia St, Suite 26
Lakewood, CA 90715
United States

Business Correspondence Only – Not a Return Address

Please do not return merchandise to the address above. Contact our Customer Support Team first to obtain the correct return address and return instructions.

💌 Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us.

Email: info@lucysinthesky.com

Our Customer Support Team typically responds within 24–48 business hours.